Privacy Policy

Introduction

This Privacy Policy explains how Go RubbishGo Ltd. collects, uses, stores and protects personal data. It applies to all Go RubbishGo Ltd. customers in the area, including individuals, businesses, landlords and commercial clients who interact with us online, by phone or through other communication channels.

We are committed to protecting your privacy and handling personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection legislation.

Who We Are

Go RubbishGo Ltd. provides waste collection and rubbish removal services. In order to deliver these services effectively, we need to collect and process certain personal information. We act as the data controller for the personal data we hold, meaning we determine how and why that data is processed.

What Personal Data We Collect

We may collect and process the following categories of personal data:

Contact details such as name, address and postcode, which are required to provide waste collection services in the correct location.

Communication details, including messages or enquiries sent to us, which help us respond to requests and manage bookings.

Payment-related information where required to process transactions, excluding full card details which are handled securely by payment providers.

Service-related information, such as details of the waste to be collected, access instructions and scheduling preferences.

How We Collect Personal Data

Personal data is collected directly from you when you contact us, request a quote, book a service or communicate with us regarding an existing booking.

We may also collect limited technical information when you use our website, such as device or usage data, to support functionality and performance monitoring.

Lawful Basis for Processing

We process personal data only where there is a lawful basis to do so. These lawful bases include:

Contractual necessity, where processing is required to provide a requested service such as waste collection or rubbish removal.

Legal obligation, where processing is necessary to comply with regulatory or legal requirements, including record keeping and waste compliance.

Legitimate interests, where processing supports the operation and improvement of our services, provided those interests are not overridden by your rights.

Consent, where you have explicitly agreed to certain types of processing, such as receiving non-essential communications.

How We Use Personal Data

We use personal data to:

Provide and manage waste collection and rubbish removal services.

Respond to enquiries, provide quotes and confirm bookings.

Process payments and maintain financial records.

Comply with legal and regulatory obligations.

Improve service delivery and customer experience.

Data Sharing and Processors

Go RubbishGo Ltd. does not sell personal data. We only share data where necessary to deliver services or comply with legal obligations.

This may include sharing limited information with trusted service providers such as payment processors, IT service providers or waste processing partners. These third parties act as data processors and are required to handle personal data securely and in line with data protection laws.

All processors are selected carefully and are subject to appropriate contractual safeguards.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Retention periods may vary depending on the nature of the data and legal requirements.

For example, service and financial records may be retained for a longer period to meet regulatory and accounting obligations, while enquiry data may be retained for a shorter duration.

Once data is no longer required, it is securely deleted or anonymised.

Data Security

We take reasonable technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure. This includes secure systems, controlled access and staff awareness of data protection responsibilities.

While no system can be completely secure, we work to ensure that appropriate safeguards are in place to protect customer information.

Your Rights Under Data Protection Law

As a data subject, you have certain rights under data protection legislation. These include the right to:

Access your personal data and request a copy of the information we hold.

Request correction of inaccurate or incomplete data.

Request erasure of personal data where there is no lawful reason for continued processing.

Restrict or object to certain types of processing.

Request data portability, where applicable.

Withdraw consent where processing is based on consent.

Exercising Your Rights

Requests relating to your personal data can be made through our usual contact methods. We aim to respond to all valid requests within the timeframes required by law.

In some cases, we may need to verify your identity before fulfilling a request to ensure data is protected.

Complaints

If you have concerns about how your personal data is handled, we encourage you to raise them with us in the first instance so we can address the issue.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your data protection rights have been infringed.

Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from individuals under the age of 16.

Changes to This Privacy Policy

Go RubbishGo Ltd. may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. Any updates will be published on this page.

We encourage customers to review this policy periodically to remain informed about how personal data is handled.

Our Commitment to Privacy

Protecting personal data is an important part of how we operate. This Privacy Policy applies to all Go RubbishGo Ltd. customers in the area and reflects our ongoing commitment to lawful, responsible and transparent data processing.

By maintaining clear policies and respectful practices, we aim to build trust and confidence with everyone who uses our services.